Refund Policy

This is the formal version. For the plain-English one, see Returns & Refunds.

1. Guarantee period

RÉVENE offers a 60-day satisfaction guarantee running from the date of delivery. Within that period you may request a full refund of the purchase price for any reason.

2. No return required

Because our products are cosmetics applied to the skin, opened units cannot be resold and are not returned to stock. We therefore do not require you to return the product in order to receive a refund. We may, in a small number of cases, ask for a photograph — for example where a product arrives damaged.

3. How to request a refund

Email revenecohelp@outlook.com with your order number and the reason for the request. We aim to respond within one working day.

4. Shade exchanges

Where the request relates to shade match, we will offer a free replacement in an alternative shade before processing a refund. You are under no obligation to accept the exchange, and declining it does not affect your right to a refund.

5. Damaged, defective or incorrect goods

Notify us within 7 days of delivery. We will provide a replacement or a full refund, at your election, at no cost to you.

6. Refund method and timing

Refunds are issued to the original payment method. We process approved refunds within 2 working days. The time taken for funds to appear in your account depends on your card issuer or bank and is typically 3–10 working days thereafter.

7. Delivery charges

Where a delivery charge was paid and the entire order is refunded, the standard delivery charge is refunded. Expedited or upgraded delivery charges are refunded only where the goods were faulty, incorrect or not as described.

8. Bundles and promotional items

Promotional or free items included with an order do not need to be returned and no monetary value is deducted from the refund in respect of them. Partial refunds on multi-unit sets are calculated pro rata against the actual price paid for the set, not against the single-unit list price.

9. Order cancellation

Orders may be cancelled without charge at any point before dispatch. Contact us as soon as possible; our dispatch cut-off is 3pm on working days.

10. Statutory rights

Nothing in this policy limits or excludes your legal rights. Consumers in the United Kingdom and European Union have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a distance contract within 14 days of receiving the goods, and rights under the Consumer Rights Act 2015 in respect of goods that are faulty, not as described, or not of satisfactory quality. The guarantee described above is offered in addition to, and does not affect, those rights.

11. Abuse of the guarantee

The guarantee is intended for genuine customers. We reserve the right to decline repeat refund requests from the same customer, household or payment method where there is clear evidence of misuse. This does not affect statutory rights.

12. Contact

RÉVENE — revenecohelp@outlook.com