Returns & Refunds

60 days. And you keep the tube.

Use RÉVENE for up to 60 days from the day it arrives. If it isn't right for you, email revenecohelp@outlook.com with your order number and we'll refund you in full.

You do not need to post anything back

This is a cosmetic that goes on your skin. Once a tube has been opened we can't resell it, so asking you to pay for postage and stand in a queue at the Post Office would cost you time and get us nothing. Keep the tube. Bin it, pass it to a friend, whatever you like. The refund isn't conditional on returning it.

Wrong shade? Try a swap before a refund

Shade is the single most common reason people get in touch, and it's usually fixable. Tell us which shade you ordered, what it looked like on you (too pale, too orange, too dark), and roughly what you'd describe your skin tone as. We'll send the shade we think is right, free, and you keep the original tube. If the second one still isn't right, we refund you.

The range is four shades: 01 Fair, 02 Warm Beige, 03 Bronze, 04 Deep Tan.

Damaged, faulty or wrong item

Email us within 7 days of delivery with a photo of the item and the packaging. We'll send a replacement or refund you, your choice. No photo is needed if the parcel arrived visibly crushed — just tell us.

How refunds are paid

Refunds go back to the original payment method. We process them within 2 working days of agreeing the refund. Your bank or card issuer then takes its own time — usually 3–5 working days, occasionally up to 10 for some banks. That last part is out of our hands.

Where you paid for shipping, that is refunded too on a full-order refund. We don't charge for UK shipping, so in practice this only applies to international orders.

Multi-tube sets and free gifts

If you refund a full set, keep the free applicator and (on the 6-tube set) the setting spray. We don't deduct their value. If you want a partial refund on a set — you've used one tube and want to return the rest — email us and we'll work it out with you; the per-tube price on a set is lower than the single price, so a partial refund is calculated against what you actually paid.

Cancelling before dispatch

Email us as fast as you can. We dispatch at 3pm on working days. If we catch it before the label is printed we cancel and refund in full the same day. If it has already gone, let it arrive and we'll refund under the 60-day guarantee.

Your statutory rights

None of the above replaces your legal rights. If you are in the UK or EU, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from receipt to cancel a distance-selling order for any reason, and the Consumer Rights Act 2015 gives you rights where goods are faulty, not as described, or not of satisfactory quality. Our 60-day guarantee sits on top of those rights — it is longer and easier to use, but it does not remove them. If you would rather exercise your statutory right of cancellation, say so and we'll handle it that way.

Contact

revenecohelp@outlook.com — we answer within one working day. Include your order number and it's faster.