Shipping & Delivery

Free UK delivery. No minimum spend.

Every UK order ships free, whether you buy one tube or six. There's no threshold to hit and no delivery charge added at checkout.

Dispatch

Orders placed before 3pm on a working day are dispatched the same day. Anything after that, or at a weekend or bank holiday, goes out the next working day. You'll get a tracking email as soon as the parcel is scanned by the carrier — check your spam folder, dispatch emails land there more often than they should.

Delivery times

United Kingdom — free, 2–3 working days
United States — $4.99, free over $45, 10–20 business days
Europe — £14.99, 10–15 business days
Rest of world — £23.99, 10–20 business days

Ordering for a specific date

If it's for a wedding, a holiday or a party, order at least a week ahead. Not because we're slow — because carriers occasionally are, and because you want a couple of days to do the towel test and swap the shade if it isn't right. Leaving it to the last 48 hours is the one thing that turns a good experience into a stressful one.

Tracking

Your dispatch email contains a tracking number and link. UK parcels can also be tracked at Royal Mail Track & Trace. Tracking sometimes goes quiet for a day or two mid-journey and then updates in a jump — that's normal.

Customs and import charges

Orders outside the UK may attract import duty, local VAT or a carrier handling fee on arrival. These are set by your country, not by us, and they aren't included in what you pay at checkout. You're responsible for them. We can't mark parcels as gifts or under-declare their value.

Wrong address

Email revenecohelp@outlook.com straight away. Before dispatch we can change it. After dispatch we can't — but you can usually redirect through the carrier's own website using your tracking number.

Lost or missing parcels

If tracking says delivered and nothing arrived, check with neighbours and look for a safe-place photo in the tracking detail first — parcels get left in bins, porches and behind gates more often than you'd think. If it's still missing after 24 hours, email us. We'll open a carrier case and in most instances send a replacement rather than make you wait for the investigation to finish.

Damaged in transit

Send us a photo of the item and the outer packaging within 7 days of delivery and we'll replace it or refund you, whichever you prefer.